Centralized service Helpdesk facility to maintain a history about the service and manage resources effectively

Ticket Tracking enable establishment to track progress on tasks and monitor key performance indicators.

Ticket Routing and Assignment: Automatically route tickets based upon various parameters defined in the workflow module

Ticket Escalations: Define escalation policies. Ticket will be automatically escalated depending upon various parameters set in the system.

Attachments: Any type of files can be attached to tickets and saved in the integrated archiving and document management system

Automatic Email Notification: Receive email confirmations when tasks are created assigned or completed.

Unlimited Notes: Includes unlimited date- and time-stamped notes for each ticket to keep track of important conversations.

Reports: fully integrated in a powerful dashboard.

History of Activities: Tracks history of actions and activities for each ticket or tasks.<